Our Privacy Policy

Effective date: November 2025

This is the privacy policy for Odell (odellproperty.co.nz), operated by Odell Limited ("we," "our," or "us"). We are a New Zealand-based company (registration number 9388435). Our services include connecting users with licensed real estate professionals for property valuations and supporting property management activities. We are committed to protecting your personal information and handling it in accordance with New Zealand's Privacy Act 2020.

This policy outlines how we collect, use, disclose, and protect your personal information. It is designed to ensure transparency and compliance with relevant privacy principles. If you have any concerns or do not agree with this policy, please contact us or refrain from using our services. We do not share or sell your personal information except as described below.

What personal information do we collect?

We collect only the information necessary for our services, which encompass property valuations and property management. This may include:

  • Contact details such as your name, email address, phone number, and postal address.
  • Property-related information, including address, type, condition, and details relevant to valuations or management (e.g., tenancy history, maintenance records).
  • For property management: Additional details like identification documents, financial information (e.g., for rent processing or credit checks), references, or emergency contacts.
  • Device and browser data, such as IP address or site usage patterns (see Cookies section for details).

We do not collect sensitive financial details like credit card information unless required for specific property management transactions, in which case we use secure third-party processors.

How do we collect your information?

Information is primarily collected directly from you through our website forms, such as valuation requests or property management inquiries (e.g., tenant applications or maintenance submissions). This collection is voluntary, but without it, we may be unable to provide the requested services.

We may also receive aggregated, non-personal data from analytics tools to enhance our website. In property management contexts, we could obtain information from third parties (e.g., references or credit agencies) with your consent or as permitted by law.

If you contact us via email or support forms, we collect the details you provide to address your query.

Why do we collect it and what are the consequences if you don't provide it?

We collect personal information for lawful purposes related to our services. Prior to collection, we inform you of the following:

  • Purposes: To facilitate property valuations by connecting you with agents; for property management tasks such as tenant screening, lease administration, maintenance coordination, rent collection, and compliance with legal obligations; and for website improvements or internal record-keeping.
  • Recipients: For valuations, we share details (e.g., name, contact info, property address) with licensed real estate professionals. For property management, we may share with service providers (e.g., contractors for repairs) or authorities as required. All recipients are required to comply with privacy laws and use the information only for the intended purpose.
  • Voluntariness: Providing information is optional, but essential for service delivery.
  • Consequence: Without sufficient details, we cannot complete valuations, process management requests, or fulfill related services.
  • Your Rights: You can access, correct, or request deletion of your information at any time (see "Your Rights" below).

This notification ensures our practices are fair and transparent.

How do we use and share your information?

We use your information solely for the collection purposes or directly related activities, with consent where applicable.

  • Internal Use: To provide services, respond to inquiries, maintain records, and improve operations.
  • Sharing: For valuations, we disclose to real estate agents for appraisals. For property management, we may share with relevant parties such as landlords, tenants, contractors, or regulatory bodies (e.g., for tenancy bonds). Sharing occurs only as necessary and under agreements that protect your privacy.
  • No Selling: We do not sell your personal information.
  • Marketing: With your explicit consent, we may send service updates or share limited details (e.g., name and email) with trusted partners for relevant offers. You can withdraw consent at any time.
  • Accuracy Checks: We verify information for accuracy, completeness, and relevance before use or disclosure, contacting you if needed.

Disclosures are limited to those outlined or required by law (e.g., court orders).

Keeping your information safe

We implement reasonable security measures to safeguard against unauthorized access, loss, or misuse. These include:

  • Encryption for data in transit (e.g., HTTPS) and at rest.
  • Access controls restricted to authorized personnel.
  • Regular security reviews, firewalls, and antivirus protections.

For any international transfers (which are minimal), we ensure comparable protections or obtain consent.

How long do we keep your information?

Retention is limited to what is necessary:

  • Valuation leads: Up to 12 months post-service for follow-ups or resolution.
  • Property management records: As required by law (e.g., 7 years for financial or tenancy documents) or until no longer needed for operational purposes.
  • Other data: Deleted when obsolete.

Secure disposal methods (e.g., permanent deletion) are used to prevent unauthorized recovery.

Your rights: accessing, correcting, and more

Under the Privacy Act 2020, you have rights to control your information. Contact us to:

  • Access: Request a copy of your data, provided within a reasonable timeframe (typically 20 working days).
  • Correct: Amend inaccuracies; if disputed, we will note your statement.
  • Delete: Remove information no longer required, subject to legal retention obligations.
  • Complain: Raise issues with us first; if unresolved, contact the Privacy Commissioner (privacy.org.nz).

We verify identity for requests and do not charge fees unless exceptional circumstances apply.

Marketing and communications

We may communicate for service-related purposes. For marketing, we obtain explicit opt-in consent and provide easy opt-out options (e.g., unsubscribe links or email requests). We comply with the Unsolicited Electronic Messages Act 2007.

Cookies and tracking technologies

We use cookies to enhance functionality:

  • Essential cookies: For site operations, such as form submissions.
  • Analytics cookies: For anonymous usage insights to improve the site.
  • Embedded content: For videos (e.g., from YouTube), subject to their policies.

Manage cookies via browser settings; disabling may affect usability. Third-party ads may involve tracking, but we do not link this to your personal information.

If something goes wrong: privacy breaches

In the event of a notifiable privacy breach causing potential serious harm, we will promptly notify affected individuals and the Privacy Commissioner, as mandated by law. We will take steps to mitigate harm and prevent recurrence.

Changes to this policy

We may revise this policy to reflect service changes or legal updates. The updated version will be posted here with the revision date. Significant changes will be notified via email where possible. Last updated: November 25, 2025.

Get in touch

For questions, requests, or concerns, email contact@odellproperty.co.nz or use our contact form. We aim to respond promptly and resolve matters effectively.

Thank you for your trust in our services.